Muscat, 25 December 2007
- Nawras, the Middle East Mobile Operator of the Year, has built its reputation on listening to customers and giving fantastic value with easy-to-use services that help people enjoy a great mobile experience. This customer-friendly company has now made it even simpler to check Nawras Ajel balance details, offering a choice of convenient ways to do this and what’s more, providing a paperless, environmentally-friendly way of doing so.
“We are dedicated to making all our mobile services as user-friendly as possible,” explained Nashat Al-Riyami, Nawras Product Manager, adding, “Customers are invited to check their balance or see when the last payment was made, by either sending a free SMS or logging onto MyNawras. It couldn’t be simpler. We know that customers want to keep a track of their account and want to access this information at will, so we have two easy ways to help them. Using a mobile handset to send an SMS or by accessing the Nawras website from a computer, customers can see their account details as often as they like, free of charge without using any paper.”
SMS Bill is a free service which gives a clear summary of the last payment amount and when it was made. It also shows the outstanding bill amount together with the date on which it is due to be paid, and any unbilled current usage. Customers simply send a free SMS with the keyword Bill to the number 90506 and the account information will be sent to them by return SMS. Details can be requested and supplied either in Arabic or English according to the customer’s wishes.
Alternatively, customers can view the same information by logging onto the Nawras website at www.nawras.om and selecting MyNawras. A simple online registration form is completed on the first visit to MyNawras and from then on, customers simply go to the ‘Bill Information’ link under MyAccount. This convenient self-care facility is available at anytime. MyNawras provides personalised, secure and up-to-date access to one’s mobile account including the opportunity to view details of previous invoices.
MyNawras can also be used for WebSMS, an exciting new service, allowing customers to send SMS messages directly from their computers. Messages can be prepared and scheduled to be sent at a later date and up to a maximum of 100 contacts can be stored.
Using SMS or MyNawras, customers can keep an eye on their accounts as and when it suits them, with free access to their personal mobile expenditure record. Nawras is clear and transparent with billing details as with all other services and about 900,000 customers have already discovered that they can trust Nawras to deliver on its promises.
Nawras is committed to leading the way in the Sultanate by providing exciting, innovative services to cater for the business and leisure mobile communication requirements of the fastest growing family in Oman. The company prides itself on extending friendly and professional service at all customer touch points.
Nawras currently covers 96% of the population with its reliable world-class network, using national roaming where necessary and always with Nawras great value.